Student Account Refunds
You may view your student account via Student Information Online (SIO) to see when your loans disburse. Student account refunds are processed via wire transfer by the Heinz Australia Financial Aid Office in Adelaide for all students except US federal loan borrowers. Student account refunds for US federal loan borrowers are processed by the Heinz Pittsburgh Financial Aid Office. Students who have a credit balance on their student account may request a refund by submitting a Wire Transfer Request Form
The Heinz Australia Financial Aid Office, fax # +61 +8 8211 9444 (all students except US federal loan borrowers)
The Heinz Pittsburgh Financial Aid Office, fax # 412-268-7036 (US federal loan borrowers only)
US federal loan borrowers who are eligible for a student account refund are advised via email during the first few days of the semester to submit the Wire Transfer Request Form if they have not already done so for the current semester.
It is important for the student to indicate on the form whether the refund is to be disbursed in US dollars or Australian dollars.
Upon the school’s receipt of the Wire Transfer Request Form, a student account refund will be calculated and disbursed via wire transfer to the student’s bank account indicated on the form. This process may take up to 10 business days. A separate Wire Transfer Request Form is required for each refund request.
Questions about student account refunds for all students except US federal loan borrowers should be emailed to hayden@cmu.edu.au. Questions about student account refunds for US federal loan borrowers should be emailed to hzfinaid@andrew.cmu.edu.
